To view sample project summaries associated with a service type, select the underlined service type.

Strategic planning to reassess current positions and to articulate a clear direction and goals for the future. Strategic planning includes instituting detailed action plans to ensure strategic goals are met. These plans identify the specific actions to be taken, pinpoint responsibilities for those actions and establish timeframes for taking them.

Facilitation of group decisions made by organizational leaders, business owners and others with shared decision making responsibility, or entities in which broad base decision support is essential to success. Facilitation typically includes planning meetings, preparing meeting materials, leading meeting discussions and decision making processes, and following up as needed to affirm decisions or to assure continuing support for them.

Consolidation and mergers of religious institutes to design and facilitate processes religious institutes use to decide if they will merge, provide ongoing support to leadership teams in advance of and subsequent to the effective date of the consolidation, and help leadership teams plan, manage and track merger implementation details and processes.

Property Stewardship to help religious institutes define optimal property needs and best future uses. Our services include developing an evaluation process unique to each situation, facilitating consensus-based decision-making and ensuring a balance between mission and financial considerations. This process also includes objective fact-finding, identification of information gaps and engagement of key stakeholders.

Implementation and project management assistance to help put strategic or management decisions in place. These services can include assistance establishing an implementation plan for a new initiative or change, defining significant progress milestones, monitoring progress and assessing the need for and making mid-course adjustments.

Customer relations management to identify customer needs and expectations so that informed business decisions can be made. These services usually involve researching customer needs and expectations through surveys, focus groups or a combination of both. They also include translating data into useful information to allow a better understanding of customers, and to enrich customer services.

Performance management to continuously improve results and outcomes. These services include assistance establishing or clarifying performance goals, and implementing systems to manage these goals. Performance management systems can be developed at employee, organizational unit or enterprise-wide levels.

Organizational assessments, management audits and operations reviews initiated to isolate problems, weaknesses and other issues that may be affecting performance, results or profitability. These services use analytical techniques such as benchmarking and best practice assessment to provide an independent perspective on ways to improve organizational performance.

Decision support to help organizational leaders and business owners address specific issues or concerns. These services include working closely with key individuals to pinpoint needs and to fashion solutions that accomplish specified goals.

Evaluation of program quality or the impact of new initiatives. These services include the collection and analysis of qualitative and quantitative data to identify how outcomes are affected by existing or modified program design. The services often include interviews, surveys and focus groups as methods to supplement the broader evaluation.

Executive recruitment and retention to assist clients in attracting and retaining quality employees in key organizational positions. These services include clarifying job responsibilities and duties, identifying essential and desired traits for candidates, recruitment, applicant screening, interviewing and developing a framework for ongoing performance evaluation.